KUDOS!

Last week is such a great week for me. Well, it wasn't perfect because if we talk about my love life it doesn't even come close to being good.

I consider it as great week because I got a really good report card. My QA is perfect (100%, no accuracy, presence or protocol fails), elocution is 4 (meaning I have a good british accent.. yey!), CPT (call processing time) is 37seconds, productivity percentage is 101% and call connection is around 50% (I guess our mini-team will win the call connection race again... hehehe). Aside from that, our team only has 2 accuracy fails (hopefully boss can over turn the other one for us to get better statistics) and we achieved second to the highest call connection percentage last week.

I wish for more great week like this to come. GO TEAM!!!